AI & Automation

CSMs Shift From Problem Solvers to Strategic Partners as AI Takes on Admin Work

E-commerce Leaders Are Finding Success by Doubling Down on What AI Can't Do

Why Cloudflare's plan to tame AI bots may backfire

The Great De-Siloing: Why an Oracle Vet Says Customer Success Must Collapse to Survive AI

To manage AI, you need to think like a boss, not a user

AI puts marketing's day-to-day on autopilot, humans shift from execution to strategy

Why human 'puppet masters' still need to pull the strings to wield AI in creative professions

Only proprietary data can protect mid-market AI firms from LLM-driven product obsolescence

How higher ed leaders can train students for an unpredictable AI future

Facing a credit wall, here's how AI may be the key to keeping the auto market afloat

Navigating e-commerce chaos with AI and data-driven efficiencies

Agentic AI is escaping the dev lab, with open-source MCP tools reshaping business ops